Returns & Refunds

01How we handle problems — the short version

Everything is printed specifically for you, so we cannot take items back for a change of mind. But if anything arrives damaged, misprinted, defective, or different from what you ordered, we make it right — replacement or refund, your choice.

We also do size exchanges within 14 days on unworn items.

02What we will always make right

Contact us within 14 days of delivery if your order has any of these problems. We cover it fully — including return shipping if a return is needed:

• the item arrived damaged, torn, or stained;
• the print is misaligned, faded, cracked, or otherwise badly printed;
• you received the wrong item, wrong size, or wrong design;
• you received the wrong quantity; or
• the item is materially different from the listing.

We will replace it, or refund you in full — whichever you prefer.

03Size exchanges

If the fit is not right, you can exchange for a different size within 14 days of delivery, provided the item is:

• unworn and unwashed, with no stains, odors, or pet hair;
• free of any damage not caused by us; and
• returned with any original packaging or tags.

For size exchanges, you cover the return shipping and we ship the replacement size at no additional shipping charge. Please check the size charts at the bottom of the shop page before ordering — there is one for the heavyweight tee and one for the heavyweight hoodie, each with the supplier’s exact width, length and sleeve measurements and a note on how they were taken.

04What we cannot accept

Because every piece is printed on demand just for you, these are not eligible:

• Change of mind. If you simply decide you no longer want the item, we are not able to accept the return once it has been printed.
• Worn, washed, or damaged-by-use items — including damage caused by washing in a way that contradicts the care instructions.
• Requests made after the 14-day window for anything other than a defect we caused.
• Items returned without contacting us first, or sent to the wrong address.

Normal variation is not a defect: slight differences in print placement, ink texture, and garment measurements are inherent to hand-operated print-on-demand production, as is a minor shade difference between a screen and a printed garment.

05How to start a return or claim

1. Email info@arclabcanna.com with the subject line “Return” or “Problem with my order”.
2. Include your order number, the item and size, and what went wrong.
3. Attach clear photos — for a print or damage issue, a photo of the whole item plus a close-up of the problem. This lets us resolve it without making you ship the item back when that is not necessary.
4. We reply with the next step. If a return is required, we give you the correct return address — please do not send it to the address on the package.

06Refunds and timing

Once a refund is approved, we issue it to your original payment method. It is typically visible within 5–10 business days, depending on your bank or card issuer. We cannot issue a refund to a different card or account.

If your order is cancelled before it enters production — for example because of a mispricing, an artwork error, or a listing mistake on our side — we refund you in full. If we cancel for suspected fraud, we may require additional verification before issuing any refund.

Nothing in this policy limits any right you have under applicable consumer protection law.

07Late, lost, or damaged in transit

If tracking has not updated for an extended period, or a package is marked delivered but you do not have it, contact us. For damage during transit, keep the packaging and photograph it — that helps us make the carrier claim and gets you a replacement faster.

See the Shipping page for how we handle these cases.

08Contact

Email: info@arclabcanna.com
The Terp Factory
Edmond, Oklahoma, USA